TERMS AND CONDITIONS

These Terms are entered into with the Algonova entity responsible for providing services in your region (hereinafter – Algonova). The applicable service provider is identified on the website, checkout page, or invoice.

Algonova offers supplemental educational services in the sphere of programming and mathematics (the Services).

The Services are provided to children in the age of 5-17 years old (hereinafter – the Student).

The Services are provided online. On our website you will find all the courses available on the Platform at the moment. The courses content and availability may vary from time to time.

The conditions of this agreement are accepted by making corresponding payments via links provided by Algonova.

Hereinafter, Algonova and the Parent are collectively referred to as the "Parties".

DEFINITIONS

Algonova web platform (Platform) means ready-to-use technology for online and in-person teaching of the basics of programming/mathematics, including analytical algorithms and other learning support elements, software, and intellectual property in the form of computer programs, databases, inventions, know-how, and other intellectual property united by a single concept and purpose, as well as various Platform add-ons.

Group Lesson means a lesson with the following minimum numbers of Students and lesson durations:

In case there are less than the minimum number of Students in a group, Algonova has the right to add Students to such group or transfer the Students from such group to another group.

Parent means any legal representative of a child (a person who has not reached 18 y.o.). The Parent is responsible for the Student’ compliance with all the provisions of this agreement (offer). Private Lesson means a lesson for 1 Student with lesson duration of 45 minutes for Students of 5-7 y.o. and 60 minutes for Students of 8-17 y.o.

ARTICLE 1. RIGHTS AND OBLIGATIONS OF THE PARTIES

1. The Student is entitled to:

a) Receiving guidance from Algonova’ staff who possess the best qualifications.

b) Access to the learning modules provided.

2. The Student is obliged to make full payments to Algonova.

a) The Student is entitled to receive a receipt from Algonova.

b) The Student agrees to waive their rights to make any claims against Algonova.

3. The Student is obliged to maintain behaviour in accordance with the rules & regulations of Algonova and is expected to be polite and respectful to fellow Students, Algonova Staff, and Trainers.

4. The Parties agree that these Terms become legally binding after the Student/Parent or any other person of their choiсе performs a corresponding payment via the link provided by Algonova.

5. All obligations stipulated in these Terms are based on the assumption that all information provided by the Student is true and does not violate applicable legislation.

a) The Student agrees to waive all rights under this agreement if the information provided by the Student is not true.

b) Algonova has the right to deny and/or cancel all Services to the Student if false information is found during the term of the Services provision.

c) Algonova, at its sole discretion, may choose to cancel the Services provision for any reason at any time. In this case, a proportional refund will be paid to the Student, excluding deposit payment (first 4 lessons).

6. Algonova will continue the Services provision if the Parent/Student has made full payment of outstanding loans/financing due to third parties, by attaching valid proofn of payment.

ARTICLE 2. TECHNICAL REQUIREMENTS

1. In order to be able to use the Platform (participate in online lessons, perform online educational activities) Student’s computer has to have the following minimum technical requirements:

• operational system Windows 10 and above;
• internet connection 5 mgb/s and above.

2. It is not possible to use the Platform via smartphone or tablet.

3. Algonova cannot guarantee services provision in case of non-compliance with the above technicalrequirements.

ARTICLE 3. FEE

1. The fee for the Services shall be paid in accordance with conditions of this agreement and individual conditions and/or discounts as additionally agreed via e-mail or other means of communication. The price list shall be provided at Parent’s request.

2. The study period depends on the chosen course.

3. Algonova reserves the right to change course prices and/or discount system at any time unilaterally.

4. Refund Conditions:

a) Lessons cancellation and refund of payment are available subject to at least 48 hours (for Group Lessons) and 24 hours (for Private Lessons) prior notice from the Parent before the lesson which the Student is unable to participate in.

b) First four (4) lessons shall not be refunded on any grounds. Starting from the fifth lesson the Parent can request partial refund of the paid amount after deduction of the following amounts:

• cost of the first four lessons;
• cost of all the lessons held by the moment of cancellation (no matter if the Student participated in such lessons or not);
• our expenses which are estimated as 20% of the total cost of a lesson package.

c) Refund request shall be proceeded within thirty (30) calendar days from the day the Parent files a refund request form via e-mail or other means of communication.

d) If the package was purchased with discount, such discount shall not be considered in case of refund, the refund shall be calculated from initial price without discounts.

ARTICLE 4. ONBOARDING. SCHEDULE. LEARNING PROCESS

1. Parent can choose and sign up their child for any of the available courses for Group Lessons or Private Lessons.

2. There are several package deals available for purchase: 8, 16, 32, 64 lessons. Lessons from the package start expending from the first lesson which the Student was signed up for.

3. Suitable schedule shall be agreed with the Parent within 2-3 weeks after the payment. The agreed schedule cannot be changed.

4. Schedule for Private Lessons is adjusted by support team for the Student based on the requested date/time and available slots in the tutors schedules. Estimated date of the first lesson is within 3-4 days after the schedule was agreed by the Parent/Student. Schedule and other issues can be agreed via e-mail, whatsapp or other means of communication.

5. Tutor replacement can be requested by the Parent/Student (participating in Private Lessons). Such a request shall be proceeded within 3-4 business days (day of request not included).

6. In case the Student cannot participate in scheduled lessons:

• the Parent gives preliminary notice to Algonova not less than 48 hours before the lesson starts for Group Lessons and not less than 24 hours for Private Lessons. In case of late notice one (1) lesson shall be expended from the purchased package;

• if there is an available spot in another group which is at the moment of notice studying the same material (same progress level) – the Student can participate in a corresponding scheduled lesson of such group;

• in case there is no available spot in another group with the same progress level, the Student shall be granted access to the recorded video of the necessary lesson(s) for independent self-study after which the Student shall rejoin the same group or another group with the same progress level;

• in case there are at least 5 lessons left available from the purchased package, the Student can be moved to another group with lower progress level than their current group; In case when the Student cannot start learning from the scheduled date, such date can be suspended for a maximum period of three (3) months subject to preliminary notice from the Parent not less than 48 hours (24 hours for Private Lessons) before the corresponding course scheduled start date.

7. In case the Student misses scheduled lessons:

• the Student missed one (1) lesson: the tutor will provide a record of the lesson/material or support team will assist in finding a substitution lesson in another group;

• the Student missed two (2) consequent lessons: the Parent will be charged for an extra lesson (in accordance with the price list).

8. Learning materials can be found on the Platform. Algonova does not provide printed materials for learning.

9. The main activities including video conferences (lessons) will be conducted through the Platform.

10. The tutors will send feedback about the lesson to the Parent/Student within 1-3 business days after the lesson took place.

11. Certificate confirming participation in educational process can be issued to Students which completed at least 1 level of education (32 lessons).

12. Lessons may only be postponed or rescheduled within the same calendar month.

13. During official public holidays of the Republic of Indonesia (including Eid al-Fitr, Christmas, New Year, and other officially declared non-working days), as well as during Ramadan and inter-semester school breaks lasting more than seven (7) consecutive calendar days the number of lessons may be temporarily reduced to one (1) lesson per week.

ARTICLE 5. TERMINATION OF PROVISIONS

These provisions shall be deemed terminated if any of the following conditions occur:

a) The course/lessons package which was paid for is finished;

b) The Student passes away;

c) Algonova decides to cancel the Services provision due to a violation of Algonova's rules and policies for any reason;

d) Algonova and all its operational activities cease;

e) The Student engages in unethical and illegal activities.

2. Algonova has the right to cancel the Services provision at its sole discretion if at any time a Student:

a) Incites other Students and/or staff and/or other parties to engage in dangerous actions considered crimes and/or immoral;

b) Threatens employees or other Students;

c) Distributes prohibited, illegal, threatening or immoral content;

d) Engages in any actions against Algonova.

ARTICLE 6. CONFIDENTIALITY AND IP RIGHTS. PERSONAL DATA.

1. All content and materials owned by Algonova shall be kept confidential.

2. It is strictly prohibited to distribute to any third parties, copy or post in social media (including but not limited to facebook.com, youtube.com, etc) any content and/or materials and/or screenplay of lessons. Occurrence of such violation shall lead to immediate cancellation of the Services provision with no refund of any prepaid amounts. Algonova has the right to demand appropriate damages or equitable relief as permitted under applicable law per each violation of this kind. Algonova also reserves the right to decline any future applications for any courses from the offending Student/Parent.

3. Algonova may use content created by the Student only with prior written parent or legal guardian consent and in compliance with applicable privacy protection laws.

4. By performing any activity on Algonova web-site and/or entering into these Terms the Representative agrees that their personal data and the personal data of their child shall be processed by Algonova as it is established by our Privacy Policy.

5. Any violations may be followed by sanctions in accordance with applicable laws and the immediate cancellation of the Services provision.

ARTICLE 7. LANGUAGE

In the event of any conflict or inconsistency between the Indonesian and English versions of these Terms, the Indonesian version shall prevail.

ARTICLE 8. MISCELLAEOUS

1. Algonova may transfer this agreement to a Third Party at any time with or without notice.

2. The implementation of this agreement is subject to and governed by the laws of the Republic of Indonesia.

3. The parties agree that any differences, disputes, conflicts, or controversies arising from or in connection with the implementation of this agreement will be resolved through amicable deliberation.

4. In the event the parties cannot reach an agreement through amicable deliberation, the parties will refer the dispute to the South Jakarta District Court.

5. Nothing in these Terms shall limit or exclude any mandatory rights, remedies, or protections that a consumer may have under the applicable laws of their country, state, province, or place of residence, including any mandatory rules relating to jurisdiction, venue, or consumer protection.

RESULT GUARANTEE TERMS

These Result Guarantee Terms form an integral part of the Terms of services provision provided by Algonova entity responsible for providing services in your region (hereinafter – Algonova). The applicable service provider is identified on the website, checkout page, or invoice.

These Terms apply exclusively to online Mathematics Private Lessons provided in the Republic of Indonesia.

By purchasing an eligible lesson package, the Parent confirms full understanding and acceptance of these Terms.

1. LEGAL NATURE OF THE GUARANTEE

1.1 This Result Guarantee constitutes a conditional commercial commitment, not an absolute academic performance warranty.

1.2 Algonova does not guarantee specific grades, rankings, exam results, or admission outcomes.

1.3 The Guarantee applies only if all eligibility conditions described below are strictly fulfilled.

1.4 This Guarantee is structured in compliance with Indonesian Consumer Protection Law No. 8 of 1999 and does not eliminate the Parent’s statutory rights.

2. ELIGIBILITY REQUIREMENTS

The Guarantee applies only if ALL of the following conditions are met:

• The Student is enrolled in Private Lessons.
• The Student attends two (2) lessons per week.
• The Parent purchases a package of at least:
  • 40 lessons
  • 80 lessons
  • 120 lessons

The Guarantee does not apply to:

• Group lessons;
• Packages smaller than 40 lessons;
• Irregular attendance schedules;
• Promotional or customized programs unless explicitly stated in writing.

3. CONDITIONS FOR VALIDITY OF THE GUARANTEE

The Guarantee remains valid only if full compliance is demonstrated with the following cumulative requirements:

3.1 Attendance Requirement

The Student must attend at least 90% of scheduled lessons.

For calculation purposes:

• Rescheduled lessons within the same calendar month count as attended.
• Lessons missed without proper notice count as attended but are included in the 10% allowable absence limit.

Exceeding 10% absence automatically voids the Guarantee.

3.2 Homework Completion Requirement

The Student must complete and submit 100% of homework assignments provided by the teacher.

For the purpose of the Guarantee:

• Quality or correctness of homework is not evaluated.
• Only completion and submission are required.

Failure to submit any assigned homework invalidates the Guarantee.

3.3 Rescheduling Limitations

Lessons may only be postponed or rescheduled within the same calendar month.

Accumulating postponed lessons beyond one calendar month voids the Guarantee.

3.4 Mandatory Academic Documentation (Essential Condition)

Submission of school academic reports is a material and mandatory condition.

The Parent must:

1. Provide the most recent official school mathematics report within the first two (2) weeks of lessons.

2. Provide updated official reports immediately upon issuance during the learning period.

3. Ensure reports are authentic and officially issued by the school.

Failure to provide official reports:

• Suspends evaluation of the Guarantee.
• May result in automatic invalidation of the Guarantee.

Algonova relies exclusively on official school documentation to assess progress.

4. DEFINITION OF “ACADEMIC PROGRESS”

Due to the absence of a unified grading standard across Indonesian schools, “Academic Progress” means any objectively documented improvement in mathematics performance, including:

• Increase in numerical grade;
• Improvement in letter grade;
• Advancement in performance level;
• Improved teacher written comments;
• Official indication that performance has improved.

Even minimal documented positive change qualifies as progress.

Algonova does not use universal percentage benchmarks (such as 75%) due to differences in school grading systems.

If any documented improvement exists, the Guarantee is considered fulfilled.

5. EVALUATION PROCEDURE

Stage 1 – After 40 Lessons

Upon completion of 40 lessons:

• If Academic Progress is confirmed → Guarantee is fulfilled.
• If no Academic Progress is documented → Algonova provides additional lessons equal to 25% of the purchased package at no cost.

Example:

• 40-lesson package → 8 additional free lessons.

Stage 2 – After Additional Lessons

After completion of the additional 25% lessons:

• Parent must provide updated official school report.
• If Academic Progress is documented → Guarantee is fulfilled.
• If no Academic Progress is documented → Parent becomes eligible for refund under Section 6.

6. REFUND UNDER THE GUARANTEE

If refund eligibility is confirmed:

• 100% of the paid package price is refunded.
• Discounts granted at the time of purchase remain valid.
• Refund excludes bank fees or third-party transaction fees where applicable.
• Refund is processed within 30 calendar days from written confirmation of eligibility.

Refund is made via the original payment method unless otherwise required by law.

7. EXCLUSIONS

The Guarantee does not apply if:

• Attendance requirement is not met;
• Homework requirement is not met;
• School reports are not submitted;
• Information provided by Parent is inaccurate;
• Student discontinues lessons before completing 40 lessons;
• External factors affect school grading (e.g., curriculum change, teacher change, disciplinary issues unrelated to mathematics ability);
• The Student changes schools during evaluation period.

The burden of proof of compliance rests with the Parent.

7.1 Special Periods and Public Holidays

During official public holidays of the Republic of Indonesia (including Eid al-Fitr, Christmas, New Year, and other officially declared non-working days), as well as during Ramadan and inter-semester school breaks lasting more than seven (7) consecutive calendar days:

a) The number of lessons may be temporarily reduced to one (1) lesson per week.

b) Lessons not conducted during such periods shall not be counted toward the Student’s 10% absence limit.

c) The Guarantee Period shall be automatically suspended for the entire duration of the official holiday or school break.

d) For the purposes of lesson rescheduling, the applicable calendar month shall be extended by the number of days included in the holiday or break period.

e) The Guarantee Period shall automatically resume from the first lesson conducted after the end of the holiday or break period.

7.2 Student Illness and School Examinations

Student Illness

If the Student is unable to attend lessons due to illness for a period not exceeding seven (7) consecutive calendar days:

a) Missed lessons shall remain subject to the standard 10% absence allowance.

b) Such lessons may be rescheduled within the current calendar month or during the nearest available dates of the following calendar month without invalidating the Guarantee.

School Examinations

During officially scheduled school examination periods (including midterm and final examinations), confirmed by an official school schedule:

a) The Student may temporarily reduce attendance to one (1) lesson per week.

b) Up to four (4) lessons may be postponed to the following calendar month without affecting eligibility for the Guarantee.

c) The Parent must notify Algonova of the examination period no later than five (5) business days before the examination period begins.

7.3 Suspension (“Freeze”) of Lessons

Students participating under the Result Guarantee Program are not eligible to suspend, freeze, or pause their studies without losing eligibility for the Guarantee.

The Parties acknowledge that extended interruptions may negatively affect learning progress and academic outcomes.

Any voluntary freeze or suspension requested by the Parent shall automatically terminate eligibility for the Guarantee.

7.4 Teacher-Initiated Rescheduling

a) Lessons rescheduled at the initiative of Algonova or the assigned teacher shall not be counted toward the Student’s 10% absence limit.

b) If Algonova reschedules a lesson beyond the current calendar month, such rescheduling shall not constitute a violation of the Guarantee conditions by the Parent or Student.

c) Any lesson rescheduled by Algonova shall remain fully eligible for inclusion within the Guarantee calculations.

d) If lessons are rescheduled by the teacher more than three (3) times within a calendar month, the Parent may request a replacement teacher without affecting eligibility for the Guarantee.

7.5 Homework Submission Rules

a) Homework submission shall be recorded through the teacher’s confirmation in the learning system or through written confirmation in the official communication channel.

b) For Guarantee purposes, only the fact of timely submission is evaluated.

c) The quality, completeness, accuracy, or correctness of homework shall not be assessed for Guarantee eligibility.

d) If no feedback or confirmation is received from the teacher within twenty-four (24) hours after submission, the Parent may request written confirmation from Algonova Support.

e) Homework not submitted before the beginning of the next scheduled lesson shall be deemed incomplete and may result in termination of Guarantee eligibility.

7.6 Technical Failures and Internet Connectivity Issues

a) A lesson shall be deemed completed if at least seventy percent (70%) of the planned lesson duration has been conducted.

Example: a sixty-minute lesson shall be deemed completed if at least forty-two (42) minutes have been delivered.

b) If a lesson is interrupted by technical issues and less than 70% of the planned duration is completed, the lesson shall be considered not conducted and shall be rescheduled without affecting the Guarantee.

c) Responsibility for technical failures shall be determined as follows:

• Platform failure attributable to Algonova: the lesson shall be treated as attended and any rescheduling shall not count toward the 10% absence limit.
• Failure attributable to the Student (internet connection, equipment, device, software, or similar issues): the lesson shall be treated as missed and counted toward the 10% absence limit unless properly rescheduled within the applicable period.

d) In the event of a technical failure, either Party shall notify the other Party within thirty (30) minutes and propose a rescheduling date.

e) Technical failures must be documented in writing, including screenshots, error reports, or support chat records, for purposes of Guarantee calculations.

7.7 Lesson Rescheduling Rules

a) The Parent may request lesson rescheduling by providing at least twenty-four (24) hours’ prior notice.

b) No more than four (4) lesson reschedules are permitted within a calendar month.

c) All rescheduled lessons must be completed within the same calendar month unless otherwise permitted under these Terms.

d) Notice provided less than twenty-four (24) hours before the lesson shall allow rescheduling, but the lesson shall count toward the Student’s 10% absence limit.

e) Notice provided less than three (3) hours before the lesson, or failure to provide notice, shall result in the lesson being treated as missed and counted toward the 10% absence limit.

f) Any rescheduling request exceeding four (4) reschedules within a calendar month shall be counted toward the Student’s 10% absence limit.

7.8 Additional Packages and Repeat Purchases

a) To qualify for the Guarantee in any second or subsequent package, the Parent must provide an updated school mathematics report within the first two (2) weeks of the new package, in accordance with Section 3.4.

b) If a refund was issued under a previous package, eligibility for the Guarantee on future packages shall remain available; however, Algonova may require additional evidence confirming compliance with all Guarantee conditions.

c) The purchase of additional lessons (“add-ons”) during an active package shall not be considered a new package and shall not reset the Guarantee Period.

d) Any additional lessons purchased during an active package shall be added to the existing lesson count and evaluated within the same Guarantee Period.

8. LIMITATION OF LIABILITY

Algonova provides educational services using qualified instructors and structured methodology.

Algonova is not responsible for:

• School administrative grading decisions;
• Changes in school policies;
• External examination systems;
• Subjective grading factors beyond mathematics knowledge.

The Guarantee applies solely under the defined measurable criteria.

9. DISPUTE RESOLUTION

This Guarantee is governed by the laws of the Republic of Indonesia, in accordance with the main Terms of services provision.

Any dispute shall first be resolved through amicable discussion. If unresolved, jurisdiction shall follow the main Terms of services provision provisions.

10. ACCEPTANCE

By making payment for an eligible package, the Parent:

• Confirms full understanding of these Terms;
• Accepts all conditions;
• Agrees that eligibility depends on strict compliance.